Kitchen Magic Complaints and Reviews

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Kitchen Magic
Main address: 4243 Lonat Drive 18064 Nazareth PA
1-800-237-0799, ,
  • 16+1 mobile complaints
  • $16.5K claimed losses
  • $971 average
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  • Jul 19
  • Installers
  • Wakefield-Peacedale, Rhode Island
  • Faulty Kitchen Cabinet
  • 2

The new countertop and regular cabinets were ok, but they could have done a better job on the seams and they hinges needed adjustment. The big problem is with the drawers and the garbage/recycling slider. We told them we were going to put pans in the drawers and they said it wouldn't be a problem. They used cheap, lightweight sliders that separate from the drawer every time you pull the drawer... Read more

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  • Jun 26
  • Furniture and Decor
  • Cabinet Refacing
  • 11

Never had any work done by this company ,but two times they have somehow been able to get their site to show up on my website thru yahoo webhosting.I complained a couple years ago and thought I had the problem fixed ,but I decided to use google adwords a few days back & google came back and said that kitchen magic had tied up MY website. It is under investigation now and all I am told is that... Read more

Was this review helpful? 0 0

rude phone convo. doesn't deal w/owners w/ rental properties..they put "the cheap stuff" in. Says, "you know, you're looking to spend $7-15K. TERRIBLE customer service & VERY POOR interpersonal skills

  • Apr 09
  • Installers
  • Cabinet Refacing
  • 37

Kitchen fitted fine but .... the job could not be completed as the fitters did not have all the fittings. So we paid in full - big mistake! We were lead to believe that the remedial work would not be an issue. 3 appointments were made for fitters to come out - they turned up once with a damaged part and twice did not turn up at all. No apology, never a call back from anyone in authority,... Read more

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  • Feb 09
  • Home Construction and Repair
  • Congers, New York
  • Kitchen Cabinets
  • 167

As others describe, K. M. rep required H & W present. After presentation, he filled out contract, pointed to a 14-day clause and lied by assuring us we had 14 days to cancel the contract. He handed me a pen and pointed to where I was to sign. When I tried reading the clause myself, he interrupted, restated I had 14 days to cancel, and again pointed to the signature line. After 2 more... Read more

Was this review helpful? 2 0

  • Sep 28, 2013
  • Home Construction and Repair
  • Kitchen Cabinets Resurface
  • 3
  • 406

My husband reached out to Kitchen Magic and made an appointment with this company during his work hours. When the representative arrived, he quickly asked for my husband and when I told him that I was going to be making the decisions, he quickly dismissed me and told me he will come back when my husband was at home. When he returned the next day, my husband explained we wanted to resurface our... Read more

Was this review helpful? 7 7

  • Feb 22, 2013
  • Household Services
  • 2
  • 441

Kitchen magic advised that they will not come to the estimate at my home because my husband had to be home. They then doubled back and said the homeowner had to be home when I advised that I am the homeowner and he is not. They insisted he be home and we ended with no appt. for me this is complete discrimination. The manager then tried to tell me they want the people who make the decisions home.... Read more

Was this review helpful? 6 5

  • Dec 23, 2012
  • Building Services
  • Philadelphia, Pennsylvania
  • Refacing
  • 3
  • 745

I am a Master Cabinetmaker for over 40 years. I have seen their work first hand on several occasions. The work is poor, the materials are junk, and the homeowner doesn't know any better until it is too late. I have had to fix their mistakes, and correct things that were not done correctly in the first place. These people are nowhere close to being experts in cabinet work. Their "refacing" is done... Read more

Was this review helpful? 12 46

  • Dec 20, 2012
  • Appliances and Electronics
  • Shelton, Connecticut
  • 1
  • 503

Recently wished to engage Kitchen Magic as they had previously done nice counter work for us. We kept getting re-directed to someone's voice mail, who promised to return call w/in 3 days. In the interim we found a better alternative for our project. If there is a three-day call back wait, I am not sure I would be comfortable engaging this company. I am wondering what would happen if there... Read more

Was this review helpful? 8 2

  • Oct 06, 2012
  • Construction
  • Paramus, New Jersey
  • Kitchen Remodeling
  • 2
  • 791

Kitchen Magic re-faced my kitchen cabinets and applied a laminate over the counter-tops 10 years ago. Immediately the laminate began lifting, Magic was called, they came and told me that the glue was defective. They replaced the lifting laminate, and per contract no charge parts/labor. Good. I have had the identical problem...lifting laminates section by section. Here's the hitch: now I pay... Read more

Was this review helpful? 14 6
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